Frequently Asked Questions

    1. Restock Updates are all handled through email notifications.  However large restocks will be announced on Instagram & Twitter, as well as our newsletter.
    2. New Cables and other items are all announced through newsletter and on Instagram & Twitter
    3.  We currently are not taking custom requests due to time commitments, however we are hoping to do some in the near future.
  • Shipping time will depend on your selected shipping during checkout.  The times list are estimates and not guaranteed.  (International orders may take additional days due to customs clearance)

    Handling time for orders will typically be 1 business day, unless stated otherwise.  

    Due to COVID-19, some orders may take longer than estimates suggest, please be patient!

  • We accept returns for products within 30 days from when order was delivered. Customers must contact Tez Cables via email (support@tezcables.com) regarding returns within the 30 day return period. Please provide as much detail and video evidence of the defective product in the email. Once you have contacted Tez Cables, please wait up to 2 business days for a reply with final instructions.  If you do not hear back after 48 hours, please send over another email / contact ticket.  Typically we answer each one in order, but mistakes do happen.

    We do not accept returns past our 30 day return policy.   

    Return shipping is free within this 30 day period for defective/incompatible cables.  For other returns, customer damaged cables, etc. you may be charged a restocking fee.  

  • Currently we ship to over 135+ countries.  If you have issues during checkout, please contact us at support@tezcables.com

    For all orders outside of the USA, if you package needs customs clearance, you will be responsible to pay that fee.  

  • For some high powered keyboards such as HHKB, Mass Drop Ctrl & Alt, and Ducky One 2 Mini, our cable will not work or will only work at very low brightness due to length.

     

    Z-Series Specific:

    Keychron K2, K4, K6, Wormier K66, Durgod hades 68, Hyper X Alloy – USB-C Casing will not fit opening, you will need to purchase a USB-C to USB-C adapter

    Ducky One 2 TKL – We have heard confirmed out cable fit without an adapter, but there was an early report of it not working.

     

  • We are based out of Upstate New York.  (USA)

    1. Shipping to the USA is free on all orders, unless stated.
    2. Shipping to international countries is determined by rates based on address, you can get the estimated shipping by checking out before you are asked for payment.