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Frequently Asked Questions

    1. They ship separate from in-stock items
    2. Depending on the queue of orders, they will take time to ship out
    3. “I received my shipping notification but it hasn’t updated” – Your shipping notification my take some time to update as we work on your cable.
    4. No returns or refunds on custom cables.  Once you order you have a limited 1 hour window to cancel your order, passed that time your order will not be eligible for any refunds.
    5. Custom designs not seen on site – feel free to reach out we will try to accommodate. 
  • Shipping varies in time.  Typically orders of in-stock products are processed within 1 business day.  However it will depend on demand.

    Typical ship times once processed:

    Ground Advantage – Contential USA: 2-5 business days

    Ground Advantage – Hawaii/Alaska/Territories: 3-21+ business days

    Ground Saver – Contential USA: 3-6 business days

    UPS Ground – 2-3 business days

    UPS Standard – 5-10 business days

    USPS International – 1-2 weeks to Canada, 1-4 weeks worldwide. (typically 2 weeks).


  • Please reach out asap when asking for a return.  For in-stock products (unless on a super sale or b-stock) we do accept returns within 30 days of your order.  This is handled on a case by case basis.

    You will be asked to ship the product back to us at your expense.

    We do not accept returns past our 30 day return policy.   

  • Currently we ship to over 135+ countries.  If you have issues during checkout, please contact us at


    For all orders outside of the USA, if your package needs customs clearance and/or VAT payment, you will be responsible to pay that fee. 

  • We are based out of the USA, we ship from NY